Humility: An Essential Value

Humility, a designer’s essential value—that has a nice ring to it. What about humility, an office manager’s essential value? Or a dentist’s? Or a librarian’s? They all sound great. When humility is our guiding light, the path is always open... Read more

The Wax and the Wane of the Web

I offer a single bit of advice to friends and family when they become new parents: When you start to think that you’ve got everything figured out, everything will change. Just as you start to get the hang of feedings,... Read more

Opportunities for AI in Accessibility

In reading Joe Dolson’s recent piece on the intersection of AI and accessibility, I absolutely appreciated the skepticism that he has for AI in general as well as for the ways that many have been using it. In fact, I’m... Read more

I am a creative.

I am a creative. What I do is alchemy. It is a mystery. I do not so much do it, as let it be done through me. I am a creative. Not all creative people like this label. Not all... Read more

User Research Is Storytelling

Ever since I was a boy, I’ve been fascinated with movies. I loved the characters and the excitement—but most of all the stories. I wanted to be an actor. And I believed that I’d get to do the things that... Read more

To Ignite a Personalization Practice, Run this Prepersonalization Workshop

Picture this. You’ve joined a squad at your company that’s designing new product features with an emphasis on automation or AI. Or your company has just implemented a personalization engine. Either way, you’re designing with data. Now what? When it... Read more

From Beta to Bedrock: Build Products that Stick.

As a product builder over too many years to mention, I’ve lost count of the number of times I’ve seen promising ideas go from zero to hero in a few weeks, only to fizzle out within months. Financial products, which... Read more

The Last of Us Season 2 Episode 3 Review: Picking Up the Pieces

This review contains spoilers for The Last of Us season 2 episode 3. Last week, The Last of Us delivered an episode full of season-finale level emotional tension. Abby (Kaitlyn Dever) got her revenge on Joel (Pedro Pascal) and Jackson... Read more

The Last of Us Season 2: Who Are the Seraphites?

This article contains spoilers for HBO’s The Last of Us season 2 episode 3 and The Last of Us Part II Episode 3 of The Last of Us season 2 has introduced viewers to yet another faction in this world,... Read more

That’s Not My Burnout

Are you like me, reading about people fading away as they burn out, and feeling unable to relate? Do you feel like your feelings are invisible to the world because you’re experiencing burnout differently? When burnout starts to push down... Read more